'Free' label to licensed and logged in account

HML32
HML32 Posts: 1
in General questions

Hello Viewers,

I am being labelled as 'free' every time I login to my team viewer account. I am a licensed subscriber. Because of this I am being logged out of the active remote session with the message saying - 'This was a free session...'

I would very much appreciate help in this regard.

Thanks,

Team Viewer User.

Comments

  • Esther
    Esther Posts: 4,052 Former Community Manager

    Hi there,

    Can you make sure to be logged in with the TeamViewer account that has the license activated on it?

    Thanks!

    Former Community Manager

  • Saltire_Motorcycles
    Saltire_Motorcycles Posts: 1 ✭

    same here, bought a license yesterday, and after activation email my account is still showing as Free

  • Matthew_S
    Matthew_S Posts: 1 ✭

    Same with me. I bought the version (didn't get the discount by the way) and now it still registers me for the 'free' version and is kicking me out.

  • Esther
    Esther Posts: 4,052 Former Community Manager

    Can you please check whether you clicked the link in the "ACCCOUNT activation email" or the "LICENSE activation email"?

    Former Community Manager

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