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cancel and refund.

maximuz
maximuz Posts: 5 Newbie

I would like to ask to cancel my account and refund, since I bought teamviewer last week May 13, the program does not work well on what I need, I believe you have this 7 days refund policy, I already sent a ticket your sales team but no reply yet ...

I doing this to make sure that my refund will still be valid since its within the 7 day refund policy.

Please let me know whats the update on my account especially your sales team.

Thanks.

Best Answer

  • JeanK
    JeanK Posts: 4,219 Moderator
    Accepted Answer

    Hello @maximuz,

    Please understand that we do not process any cancellation requests within the community.

    However, opening a ticket is the best option to do.

    As you have done it already, you only need to wait for the cancellation confirmation of our customer support team.

    French Community Moderator

Answers

  • JeanK
    JeanK Posts: 4,219 Moderator
    Accepted Answer

    Hello @maximuz,

    Please understand that we do not process any cancellation requests within the community.

    However, opening a ticket is the best option to do.

    As you have done it already, you only need to wait for the cancellation confirmation of our customer support team.

    French Community Moderator
  • maximuz
    maximuz Posts: 5 Newbie

    Thanks.

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