Cancel subscription plan

Collaboratory

How do we cancel our current subscription plan and remove our credit card details?

Ying_Q

Hi, @Collaboratory

Thank you for posting.

Kindly raise a support ticket to TeamViewer support team for the cancellation request please.

Hope it would be helpful.

Warm regards,

Collaboratory

Where is the support ticket? could you provide a guide or instructions? When i clicked on the link, it just leads me to the page broadly.

Ying_Q

Hi @Collaboratory

Sorry for the inconvenience caused.

You may access to the support ticket portal on TeamViewer Communtiy.

Check out the steps below.

Please use the licensed account for login.

Warm regards,

Ying

Collaboratory

Hi, i clicked the "Submit a ticket (licensed account required) but it still led me to this page.

May i know what's next?

JeanK

After checking, I could confirm that your invoice is on payment default.

This is why your account has been blocked and you are not able to submit a ticket.

The only solution would be to first pay the invoice. After the payment, you will be able to retrieve full access to your TeamViewer account.

If you need to speak with our customer support, please call us directly.