Team Viewer on an Oppo A15s phone allows chat between us, but shows 'Your partner rejected your connection request' when I click on the 'remote control' button. How can this be fixed ?
I have just tried again the method you have suggested repeatedly. It appeared to give the option of changing the password, but in the end simply logged me in - without ACTUALLY giving me the change option. So I have to categorise it as NOT WORKING.
Hello @jphilippa,
The only way to reset your password is the one I provided you with:
We also have an article explaining the steps here:
I still need help with changing my credentials so that I can provide ones that the remote phone will accept, but the thread seems to have gone dormant.
In addition to the inability to change my password, and therefore an inability to access the phone I need to help with, I have now repeatedly been 'timed out' of a session on a distant PC, and then blocked from reconnecting. There is something VERY wrong with my account or your system.
I did specifically log out - because to make this response I had to log-in again, but I still got the webpage lacking the CAPTCHA.
Please sign out like this:
and use the link again.
That also open an 'already logged in' page.
Could you try to use this link?
No improvement after rebooting - that link still logs me in instead of giving the chance to change passwords.
I would recommend restarting your computer to make sure you get logged out of all sessions and trying the password reset process again.
That is a reasonable explanation, but I made sure NO browser was open when I relaunched Chrome and pasted the 'change password link' - and again it performed the function of logging in instead of allowing me to change the password.
It is because you were probably already logged in within another tab in the browser.
Please close all tabs of your browser and use the link again.
I tried a different browser on a different PC, and succeeded. I received the 'change password' email - it gave me a link which I pasted into the browser, and what opened was my account as though I had logged in. So I still did not get the chance to change the password (to something that the phone will not reject) !
I recommend clearing your cache & cookies of your current browser. or just using a different browser.
I have logged in again today successfully with the existing credentials; then I closed the browser and triggered the logon page, and clicked on 'forgot the password'. Reset password page asked me to enter my email address and then click on RESET. That opened a page with "Please activate the checkbox to prove that you're human." but there is no such box, so I can NOT prove I am human. Where to now ?
In changing the password I wrote it into notepad, then copied it and pasted it twice as required.
There is, unfortunately, only one way to assign the phone to your account: enter your (correct) TeamViewer credentials.
If this is not done, the assignment is simply not possible.
I understand that you believe to 100% that the entered credentials are correct.
However, according to the facts, logging in with the entered credentials is apparently not possible.
Therefore, a reset of the password is here the only option.
I have confirmed that the password the phone owner entered is the correct one.
I have just now logged into my account with the credentials I provided to the phone owner - so I do NOT want to change my password.
In this case as well, please try to reset your password: https://login.teamviewer.com/LogOn#lost-password
I confirm that the account (e-mail) exists, therefore the password must be wrong.
My correct credentials are rejected
When my correct Team Viewer account credentials were entered into the phone, it said "The username and password you entered do not match any account on record."
Correct - you need to assign it to your account, as you are connecting to the device.
Sorry for the confusion - I should have warned you in my last replay.
So you will need first to unassign the device (with the three dots on the right-hand side) and assign it with your credentials.
A new password was set for the account; the device was accepted as trusted; I was given an ID, and could connect, but was asked for an password which the device did not display.
I notice it says that Romeo can connect and remotely control - but that is NOT what is needed. It is ME that needs to be able to connect and help him.
There you go:
I now discover that his credentials are rejected.
So THAT can probably be fixed by a 'forget password method' - can you please give clears steps on how that can be done.
Seems I got that wrong - his ph
one is connected to his modem's wifi
One reason for him wanting to connect with me through Team Viewer is so that I might discover for him HOW to set the WiFi to his modem.
It could be that the network is the problem.
Could your partner try to connect via mobile data?
Partner's mobile phone is ready to connect, but does not display an ID or Password - so HOW am I supposed to identify him ?
