unable activate license

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Fong
Fong Posts: 1 ✭
edited May 2023 in Licensing

I recently purchase 1 x TeamViewer Remote Access (SRA3EP), when i get the license email follow the "Get me started" link to activate my license, after follow all screen and get below error.

teamviewer.JPG


Answers

  • JeanK
    JeanK Posts: 6,990 Community Manager 🌍
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    Hello @Fong,

    The issue here is that your TeamViewer account is not validated yet.

    Please find the account validation e-mail and make sure to validate your account.

    image.png

    Once this is done, you will be able to activate your license successfully.

    Community Manager

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