Teamviewer client showing as free session when web says it has been paid for (again)

AlanCossey · 2021-05-26T09:16:40+00:00

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Following the setting up of a new Windows account on my PC following problems with my PC, the Teamviewer client program is again saying that I have not paid. I have paid and the web version acknowledges this. I had this same problem a few months ago and one of the Teamviewer team (JeanK?) took over my machine and corrected it. If I remember correctly it was because I took out my subscription a good few years ago when the subscriptions were different and that confused the program.

Would someone please repeat that so I don't keep getting the nags at the end of each Teamviewer session. Thanks.

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Accepted answers

JeanK

Hello @AlanCossey,

You need to add your new TeamViewer ID to your Business license, please:

Log in to your Management Console
Click on your name at the top right corner
Click on Edit profile
Click on License

Here, you will find the list of your licensed devices.

Please add the ID of your new device to this list.

If you have already used the 3 activations, you can delete an activation to "leave a free slot" for another device. You can do this 10 times in total.

I hope this helps!

All comments

AlanCossey

Thanks, Jean. That worked fine. Thanks for your help again.

JeanK

You're welcome, Alan! 🙏

JeanK

Hello @AlanCossey,

You need to add your new TeamViewer ID to your Business license, please:

Log in to your Management Console
Click on your name at the top right corner
Click on Edit profile
Click on License

Here, you will find the list of your licensed devices.

Please add the ID of your new device to this list.

If you have already used the 3 activations, you can delete an activation to "leave a free slot" for another device. You can do this 10 times in total.

I hope this helps!