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Teamviewer on Mac OS X

IvanBM
IvanBM Posts: 2 ✭✭
edited June 8 in General Questions

As you may already know, Teamviewer on macbook is very difficult to use now, as you must guide the user through this multi step guide on giving the right permissions to even start seeing the screen.

I've called Teamviewer corporate support about it and the support guy directed me to this: https://community.teamviewer.com/English/kb/articles/44699-how-to-control-a-mac-running-macos-10-14-or-higher

Which I already knew. And which is the whole problem. Having neophytes and old people try to give us permissions when we provide phone support is near impossible and we end up having to give up on remote support. However I thought this was a problem with all remote control applications running on Max OS X so I let it go.

Except it isn't. We just tried it with Zoom and found that you can request and grant remote control on Zoom without having to deal with any of this stuff. So what the F ? We're two inches away from cancelling our Corporate subscription already because it costs so much. I know macbooks are not that common in the corporate world but we got like 1200 of them so we have to support them. Do we need to move to greener pastures or is this going to get fixed.

This is Teamviewer's core feature, and some random video conferencing company is doing it better.

Answers

  • JeanK
    JeanK Posts: 4,169 Moderator

    Hello @IvanBM,

    Currently, the procedure in the article you mention is the only process to allow remote control permission on macOS.

    French Community Moderator
  • IvanBM
    IvanBM Posts: 2 ✭✭

    Thank you Jean,


    My question is: when is Teamviewer going to catch up with the rest of the world and get a better deal with Apple? Clearly it's not impossible since other software can remote control without going through "review system access".


    What is, for example, Zoom doing that Teamviewer isnt. Should we stop using Teamviewer and switch to a competitor since we have so many Mac OS devices?

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