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Update from 15.8.3 to 15.8.4 broke TeamViewer

Running TeamViewer on Windows 10 Pro 20H2. Since update to 15.8.4 and then 15.8.5, TeamViewer crashes within seconds of starting, have reverted to 15.8.3. Any ideas?

Answers

  • JeanK
    JeanK Posts: 4,165 Moderator

    Hello @DavidLambert,

    Which TeamViewer version are you running? 32 bits or 64 bits?

    Please make sure to uninstall the 32 bits version and install the 64 bits version:


    French Community Moderator
  • DavidLambert
    DavidLambert Posts: 2 ✭✭

    I tried the 64-bit version. Same problem, TeamViewer crashes within seconds of starting.

    C:\Program Files\TeamViewer\TeamViewer15_Logfile.log shows a number of error messages, including:

    G1!!!CRASH: Unhandled C++ exception at 00007FFB15184B89: Type unknown (Exception Code: 0xE06D7363)

    and

    G1!!!CRASH: Saved dump file to 'C:\Users\david\AppData\Roaming\TeamViewer\TeamViewer_15_18_5_x64_20210609T230921.mdmp'

    Interested in the log and mdmp files?

  • JeanK
    JeanK Posts: 4,165 Moderator

    Hello @DavidLambert,

    I contacted you via private message.

    French Community Moderator
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