Teamviewer does not recognize my commercial account and kicks me out.

DMMva18Creekview_21 · 2021-06-20T20:49:36+00:00

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I have one laptop unless that one is on the fritz that I use for training others using teamviewer. It can not authorize me and keeps saying I am a free user! I paid for a year in November and it keeps kicking me out of my connections.It is Sunday so cant get anyone on the phone.

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Yuri_T

Hi @DMMva18Creekview_21,

Thank you for your post.

We are unable to assist in licensing issues individually in the community. In this case, I would recommend contacting our support team and you can find the local business hours from here: http://bit.ly/1rtf76s

I apologize for any inconvenience caused and thank you in advance for your understanding.

Hope this helps!

Best,

Yuri

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