Teamviewer does not recognize my commercial account and kicks me out.

DMMva18Creekview_21
DMMva18Creekview_21 Posts: 1
edited May 2023 in Licensing

I have one laptop unless that one is on the fritz that I use for training others using teamviewer. It can not authorize me and keeps saying I am a free user! I paid for a year in November and it keeps kicking me out of my connections.It is Sunday so cant get anyone on the phone.

Answers

  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]

    Hi @DMMva18Creekview_21,

    Thank you for your post.

    We are unable to assist in licensing issues individually in the community. In this case, I would recommend contacting our support team and you can find the local business hours from here: http://bit.ly/1rtf76s

    I apologize for any inconvenience caused and thank you in advance for your understanding.

    Hope this helps!

    Best,

    Yuri

    Former Japanese Community Moderator
Trustpilot

Categories

This Week's Leaders