Reenable 2FA for user

Flofloflo
Flofloflo Posts: 2
in General questions

Any way to re enable 2FA for another admin?

So far I had to delete the admin and recreate it.

So today I lost a contact group as I deleted an admin any way to get that back?


Thanks,

Flo

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Answers

  • JeanK
    JeanK Posts: 7,040 Community Manager 🌍

    Hello @Flofloflo,

    To reset 2FA for an admin, you need to contact customer support.

    As stated in our article, there is no way to retrieve groups that belong to a deleted user:

    ⚠Caution: When deleting your TeamViewer account, your entire account - including all the data it contains - will be permanently deleted. This includes all of the groups you own and the computers and contacts inside them. This data cannot be recovered later!

    I hope this could still help.

    Community Manager

  • Flofloflo
    Flofloflo Posts: 2

    Does that mean I will need to reinstall TV on all those computers? There must be another way?

  • JeanK
    JeanK Posts: 7,040 Community Manager 🌍

    You won't need to reinstall TeamViewer.

    You will need to add these computers back into your account.

    Community Manager

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