I am getting "No license moves left" ...

lisadrone · March 2022

I have been trying to add a new device to connect with. the one used before is currently not working. After I added new device i got the message about reaching limit and that i should delete ones i am not using. So i did this and i still cant get connected.

Ying_Q · March 2022

Hello @lisadrone,

Thank you for posting in TeamViewer Community.

The issue you are experiencing is about the moves on your TeamViewer license has run out. Our dedicated Support Team will be happy to assist with moves reset.

You may reach TeamViewer Support Team by raising a support ticket📝 or calling the support helpline 📞.

If you are experiencing any difficulties to contact TeamViewer support team, feel free to Private Message the order information to community moderator, we may help further.

Feel free to comment below if there is anything we may help.

Best,

Ying_Q

andreitamas · April 2022

Hi,

I have the same issue, could you please help me with the move reset.

Thank you.

Ying_Q · April 2022

Hi @andreitamas,

Thank you for posting in TeamViewer Community!

As I suggested above, Can you kindly contact TeamViewer support team for individual assistance please?

Our dedicated Support Team can be reached via support ticket📝 or support helpline 📞.

If there is anything we may assist further with, feel free to contact us again.

Best,

Ying_Q

neuromancer2022 · May 2022

Hi Teamviewer,

Whilst I still have a number of moves left, i have just read up on this restriction and am puzzled - what is the benefit to your customers? In my opinion, this restriction merely serves to add barriers to fee paying customers using their non-premium license i.e. it appears like a coercive way to up-sell.

I currently pay for the business license and have a need to move between machines WITHOUT requiring an upgrade as at any one time, I will only need to register/use 3 computers (as I am a small company).

Please could you confirm that should I use my 10 moves, TeamViewer will negatively impact on my business by forcing me to decide either to stick with the last three registered machines or pay for an excessive number of licenses that do not meet my needs? If this is the case, I will be looking for alternative solutions as a matter of urgency.

Regards

A Teamviewer Business License customer

JanZhang · May 2022

hi there,

I tried to deactivate some of my existing Teamviewer device, but when I click Deactivate button, it gave me an error "No License Moves Left". Can you please help me to reset them all?

Cheers

Jan

Ying_Q · May 2022

Hello Jan,

Welcome to TeamViewer Community and we are here to help!

Can you share the license information via Private Message to any community moderator please?

We will take a closer look into your case!

Best,

Ying_Q

ionelbonta · June 2022

Can't desactivate device. I'm getting an error with the message "No license moves left".

Need to remove a device and add another one and is not working!

Ying_Q · June 2022

Hello @ionelbonta,

Thank you for contacting us for help!

Our dedicated Support Team can be reached via support ticket📝 or support helpline 📞 for reset the license moves.

Best,

Ying_Q

PCSJason · June 2022

How can I reset number of Moves in my account?

Akiho · June 2022

Hi @PCSJason,

Thank you for reaching out to the Community✨

In order to reset your moves, please contact our customer support team directly.

Our dedicated Support Team will be happy to assist with move reset.

📩 submitting a support ticket

☎ calling the support helpline

* it is required to confirm an invoice or order number for phone support, therefore, please prepare the information before making a call.

Hope you find this helpful.

Please feel free to contact us if we may assist further!

Best,

Akiho

dmpus · September 2022

I am another victim of your subpar service. My mobile license all of a sudden got logged out and I can no longer log back in due to "Licenses used limit reached" I have not added any new licenses.

Meantime when I try to remove one of 3 licenses it says "No license moves left"

I am a paying customer and your service/software **bleep**. Not worth a penny.

It appears you have had this glitch for many years and never bothered to fix it.

Apparently your paying customers need to post a public message here and hope someone would come and reset account.

It is a matter of time for me when I will cancel my service with your low grade of a company and never ever use TeamViewer again!