Newbie here.
There is probably a simple fix to this, but I am not sure how to go about to fix it. Any help would be appreciated!
Hi Gabriel,
Thank you very much for the fast reply in the private message
My colleagues from our support team reset your remaining moves to 10. So, you should now be able to remove the device from your Management Console.
Please note that this is a special exception from our side If you need constantly more than three devices, you may consider buying a Premium license.
Wish you a great day. If there are any further questions, please do not hesitate to contact us again.
All the best,Natascha
Hi @dikeosp and @ThiagoX6,
Thank you for contacting us.
Can you kindly contact TeamViewer support team for license moves reset please via TeamViewer support page.
Meanwhile, kindly login to TeamViewer management console with your license account and check again the moves please.
If you would like to deactivate any registered ID, please select Deactivate.
Hope it would be helpful.
Best,
Ying
it Error
No license moves left
my account: [removed per Community Guidelines]
I have this same issue, no more moves! I was forced to delete my device the other day for no obvious reason and now it wants another slot! Please give me some moves so I can work again.
I have the same issue. "no moves left" error meesage. Could you please reset my moves. I have urgent work to report. Thank you
Reset mine too please
Hi,
I have a business account and need to allow remote access on a machine, but my account says I have zero moves left. How do I change this?
Hello, had the lic for almost 2 yrs and was not aware of limited # of moves. Had to travel abroad and changed equipments a few times. Now back home I cant use the main desktop.. No more moves left. Can you help me with this ? Thanks.
When i try to deactivate any of the ID, i have this error "no license moves left".
Good morning, How can I reset the counter of active devices. I have a lifetime license, but I used the number of changes. Greetings, Luke
Hi all,
In order to reset your moves, I'd like you to contact our support team: TeamViewer support page.
Meanwhile, please go to your Management Console and check your license moves again.
If you need to deactivate any registered IDs, please select Deactivate.
Justin
I try to access the link of TeamViewer support team for license moves reset as your mention above but this page are redirect to home page of community blog, Could you please help to check
Hi @keeratle,
Thank you for contacting TeamViewer Community.
The Business license comes with 10 moves to replace or change the device.
In order to reset the moves, please call Customer Support or submit a support ticket.
Hope it could help, and feel free to contact us if we may assist further with.
Best Regards,
Akiho
can you guys reset the license moves on the account. its a ridiculous limitation which should be better managed by some sort of active session count.
The Business license may well come with 10 moves to replace or change the device, but the functionality of actually doing so appears to be deliberately designed to be difficult to use.
For example: be an administrator with Teamviewer Business installed on a computer. Choose to re-install the OS on that computer but uh-oh, forgot to note down the Teamviewer ID (not the first thing you might think of in when doing a re-install).
On the fresh OS, realise you need Teamviewer. Install it and try to log in. Uh-oh, install limit reached, choose a device to deactivate. You are presented with three Teamviewer IDs, so which one was it? I don't have access to check the other devices I had installed it on and there's no other information, no description of the device, no last-logged-in information, nothing.
I'm sure Teamviewer must have done this deliberately to trick users into consuming their 10 device "moves" (although in this instance, it's the same device - even more frustrating!).
Get your act together Teamviewer, change the model to concurrent devices and drop this scammy "moves" model. It smacks of trying to screw your users.
I have been trying to add a new device to connect with. the one used before is currently not working. After I added new device i got the message about reaching limit and that i should delete ones i am not using. So i did this and i still cant get connected.
Hello @lisadrone,
Thank you for posting in TeamViewer Community.
The issue you are experiencing is about the moves on your TeamViewer license has run out. Our dedicated Support Team will be happy to assist with moves reset.
You may reach TeamViewer Support Team by raising a support ticket📝 or calling the support helpline 📞.
If you are experiencing any difficulties to contact TeamViewer support team, feel free to Private Message the order information to community moderator, we may help further.
Feel free to comment below if there is anything we may help.
Ying_Q
I have the same issue, could you please help me with the move reset.
Thank you.
Hi @andreitamas,
Thank you for posting in TeamViewer Community!
As I suggested above, Can you kindly contact TeamViewer support team for individual assistance please?
Our dedicated Support Team can be reached via support ticket📝 or support helpline 📞.
If there is anything we may assist further with, feel free to contact us again.
Hi Teamviewer,
Whilst I still have a number of moves left, i have just read up on this restriction and am puzzled - what is the benefit to your customers? In my opinion, this restriction merely serves to add barriers to fee paying customers using their non-premium license i.e. it appears like a coercive way to up-sell.
I currently pay for the business license and have a need to move between machines WITHOUT requiring an upgrade as at any one time, I will only need to register/use 3 computers (as I am a small company).
Please could you confirm that should I use my 10 moves, TeamViewer will negatively impact on my business by forcing me to decide either to stick with the last three registered machines or pay for an excessive number of licenses that do not meet my needs? If this is the case, I will be looking for alternative solutions as a matter of urgency.
Regards
A Teamviewer Business License customer
