Logged in, but cannot select a remote computer

DaveS963FM
DaveS963FM Posts: 9
edited July 2021 in General questions

Connect button is greyed out, and cannot select any of my remote computers. This has happened all of a sudden and I'm lost about what to do.


Thanks for your help

Answers

  • zehph
    zehph Posts: 10

    You need to provide more information, a screenshot of the issue occurring would be a good start. Is it a new install, seems like it isn't by your statement, but wanted to make sure.

  • DaveS963FM
    DaveS963FM Posts: 9
    edited July 2021
    image.png

    The Connect button is greyed out, and I cannot change the remote computer. The one displayed is the last one I had a connection with.

  • DaveS963FM
    DaveS963FM Posts: 9

    I get the following message when clicking the download option. I choose to update and it seems to download according to a progress bar, then says TV will now close and install the update, but nothing happens.

    image.png


  • DaveS963FM
    DaveS963FM Posts: 9

    My version remains the same, 15.9.3

  • DaveS963FM
    DaveS963FM Posts: 9
    https://community.teamviewer.com/English/discussion/comment/123206#Comment_123206

    Have done that, but still cannot see any solution

  • Esther
    Esther Posts: 4,051 Staff member 🤠

    Hi Dave,

    can you try to manually download and install TeamViewer 15.19.5 from the TeamViewer website?

    https://www.teamviewer.com/en/download/windows/


    Former Community Manager

  • zehph
    zehph Posts: 10

    Try removing the program completely and running a registry cleaner after reboot before installing the program again in the latest version, it would appear as if something broke on the install process, but that is an educated guess, not to mention that I'm not a TV representative, just a community member trying to help

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