I want to change my invoice data

Panagioti

Hello,

Yesterday you sent me an invoice, the ones I attached.

I want to change the name of the company, the VAT number etc..

I tried to oepn a ticket from your system, but it seems that your have an issue.

Every time I try to login in and submit a ticket, it redirects me to another page. Thus I can't submit the ticket.

Also, I am located in Greece, and in your website you have the following number to call from 08:30 am . I called this number, but it's actually says to visit the teamviewer.com

I feel I have a very bad UX regarding your support service. Can you please help me to fix my Billing information with the following updated content?

Then, I can proceed to the payment of the new invoice with the new data.

I am looking forward to your response. Also, sice I don't know how I will track our

communication, my email addres is

[The personal info has been removed]

Looking forward to your response.

Kind Regards,

Panagiotis

Esther

Hi Panagiotis,

I am sorry to hear you experienced issues reaching the TeamViewer Support.

Some data can actually be changed in the Customer Portal. Please note that changing the Company name and the country is not possible via the portal.

If you need to change the company name or the country, you will need to check in with the Support via ticket.

Can you clear the cache and make a fresh try with this address: https://support.teamviewer.com/en/support/tickets/new