Wrong country in the invoice

petarloncarevic · 2021-07-09T14:05:36+00:00

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Hello all,

Hope all is well on your side.

First of all, I apologize for posting this here. I am sure you probably can't help much, but as TeamViewer created a redirect loop from their Support page for paid users to the Community forum, I do not have any other choices.

We bought a Business license today, but there is an error with the country in the invoice. I can't edit the country in the Customer Portal as the option is "greyed out".

Anyone knows how I can reach TeamViewer people to fix this via email or any kind of a ticketing system?

Thanks in advance for any help.

Kind regards,

Petar

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JeanK

Hello @petarloncarevic,

Please open a ticket for our customer support using this link: open a ticket

Once you click on the link, you need to log in with the TeamViewer account you have activated the TeamViewer license on.

Our customer support will be happy to assist with your request.

petarloncarevic

@JeanK I would, but whenever I load that page, it redirects me back to https://community.teamviewer.com/English/discussion/5274/teamviewer-s-new-and-improved-support-structure/p1.

JeanK

In this case, you can also call us directly:

https://www.teamviewer.com/en/customer-support/#submitticket

petarloncarevic

@JeanK It would be awesome if we could do it over the ticket. Can you at least tell me why I can't open that page? Do they not offer ticketing support for Business licenses?

JeanK

If your license is correctly activated on your TeamViewer account, you should be redirected to the ticket portal.

As you are redirected to the Community, something might be wrong with your account.

Therefore, calling would be the only option to receive individual customer support.

We thank you in advance for your understanding.