License showing as free

Beehive · 2021-07-13T10:59:44+00:00

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I have on one complete team viewer version 9 was installed and activated . I upgraded to the teamviewer to version 15 via check for updates option . After that it started showing free license .

So, tried activating it using the activate license in Extras option ...It asked for a sign in and after signed in I used the legacy license key option to upgrade . But still showing the free license.

Where as on another machine that had the activated teamviewer 9 was installed and and upon upgrading it was updated fine and not showing free license.

As far as I know teamviewer can be installed and activated on any number of machines but we can only use as per licenses ( Floating licenses)

What could be the reason.

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Asoka_Ganadharma

Dear TeamViewer,

I represent a company in Indonesia (PT Globalindo Reka Praya), already pay the invoice [removed per Community Guidelines] to get the license for TeamViewer Remote. After download the application, install, and using the TeamViewer always get the "Free License (Non-commercial use only)". And every about 5 minutes the application stopped with message .. "thank you for using the free TeamViewer... etc."

My question is What happened with my license? Can I have the apps running normal?

Thank you,

Asoka Ganadharma

[removed per Community Guidelines]