Problems updating from Teamviewer 8 to 15

lopezatienza

Hello.

I have some problems updating from Teamviewer 8 to 15.

First at all, there are some Windows Server 2012 that I have remotely upgrade to 15, but it is only accesible if I connect it from another device by remote desktop, If I close remote desktop from the device on the same network, the server is not accesible by Teamviewer, it shows is OFF. That is very frustrating. Previosly on Teamviewer 8, the server always shows that is ON. The windows service is auto and running..

Also, after the update, some pc that I connect to with Teamviewer 8, suddenly close the connection after a few minutes, it looks like some problem with the license.

I have Teamviewer 8 license and this "free upgrade" just give problems to me..

Best regards.

JeanK

Hello @lopezatienza,

You are probably trying to connect to the UserID instead of the ServerID.

Please make sure you are connecting to the ServerID of your servers.

Please find how to get the ServerID here:

https://community.teamviewer.com/English/kb/articles/4572-teamviewer-on-windows-servers