TeamViewer QuickSupport "Activating Remove control feature" stuck

phazei

I'm on a Samsung Galaxy S10e with Android 11, One UI 3.1

I installed the app and went past the intro screens. Now there's a popup in the middle with a spinner that says "Activating Remote control feature..."

It just stays on that screen forever. I tried ending the app and reloading, restarting the phone, and clearing the data, but it just stays stuck on that.

Behind the popup greyed out I can see the "Your ID:" with an ID number. And a green dot that says "Ready to connect (secure connection)". If I attempt to connect to that number it says "Incoming connection" then "Awaiting authentication", but the "Activating Remote control feature..." is still there so it never pops up asking if I want to allow it.

Sen314

It is resolved for me.

I have the same problem on Samsung Galaxy A10 (Android 11).

1. phone connected to ISP/4G : overlay indicating an activation problem - while an ID is visible under it.
2. kill/close app and switch to WiFi, reopen app: no overlay issue, but no ID
3. kill/close app and switch to ISP/4G, reopen app: app ask for screen overlay permission called "Appear on top"
4. it is now working on ISP/4G
5. kill/close app and switch to WiFi, reopen app. it is now working on WiFi

So, the app needs a "Special Access" called "Appear on top".