this is not

박종록

I am a person who likes Germany very much

 And teamviewer is good and I use it well.

 but this is wrong

Please review the following 

 1. First 

  1 x TeamViewer 10 Business  

  license number: (please do not post any private information)

==> I bought this license but had to buy it again after using it for a while

 2. Second

   I made a purchase on the Teamviewer website on a yearly contract.

 ==> I wanted to use it for one year only but it was still being billed through 2020

 3) Third

   I have an annual purchase contract for 3 years in a row from a selling company in Korea.

==> Version 10 is no longer supported, a message is displayed saying that the time has expired.

 *) I spoke to a Korean woman living in Australia about the above issue.

"I paid twice and asked, "Isn't that too unfair?" The reply came back saying there was no legal problem.

It now says timeout and is forcibly blocked.

I'm sending you an email because it seems like you're not doing your best for your customers.

   

 

AlenaC

Hello 박종록

many thanks for your post, welcome to our community

We are sorry to see that you did not receive the support you were expecting.

Please find here more information about the End-of-life of TeamViewer 10, when is it happening and what you can do:

https://community.teamviewer.com/English/discussion/109492/complimentary-teamviewer-15-access-for-legacy-versions-to-be-deprecated

The second topic you are mentioning about the double payment and cancellation, please open a ticket providing as much information as possible. Our colleagues will have a look at it: https://community.teamviewer.com/English/kb/articles/72027-how-to-submit-a-ticket

Thank in advance

Best, Alena