Log in problem

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ALLISONP
ALLISONP Posts: 2 ✭✭
edited July 2021 in General questions

Trying to log in via TeamViewer to work remotely on my work computer. When clicking on "CONNECT" it takes me to the "CONNECTING TO 12312121212" which is a white box with blue band at top and then disappears. Why do I not get the next screen required for logging in? I have checked my Internet connectivity and it is on.

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  • JeanK
    JeanK Posts: 6,987 Community Manager 🌍
    Answer ✓
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    Hello @ALLISONP,

    I recommend restarting the TeamViewer service on your computer.

    If this does not solve the issue, you will need to restart the TeamViewer service on the remote computer as well.

    We explain how to proceed right here:

    Restart TeamViewer service.gif


    Community Manager

Answers

  • JeanK
    JeanK Posts: 6,987 Community Manager 🌍
    Answer ✓
    Options

    Hello @ALLISONP,

    I recommend restarting the TeamViewer service on your computer.

    If this does not solve the issue, you will need to restart the TeamViewer service on the remote computer as well.

    We explain how to proceed right here:

    Restart TeamViewer service.gif


    Community Manager

  • ALLISONP
    ALLISONP Posts: 2 ✭✭
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    That worked! Thank you so much!!!

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