installing update on macbook pro

lbmc8

I have a macbook pro i had teamviewer 15.19.4 that i use once a week. no one ever teamviews into me i only go out to one person today i had someone that couldnt get into me showed i needed to give access to keyboards, files, etc. that it was denied. After setting up system preferences to give access denied went away. i saw there was an update available to 15.20.4 and i took it it has said "installing update" with the little blue bar going back and forth like it is still working, but getting nowhere. i cancelled update. shut off laptop and tried again but to no avail. so basically the window which says "welcome to teamviewer installer" is stil open stuck on "introduction" and the other window is "updating teamviewer" blue bar still going back and forth. Any suggestions? Thank you.

JeanK

Hello @lbmc8,

A proper reboot of the computer should kill the update process and give you the possibility to start from scratch.

Could you please try to fully reboot the Mac?

Hobie1dog

My iMac does the same thing. blue bar going back and forth for hours. reboot, same thing, this is worthless, and it's impossible to talk to anyone on the phone, so disappointing to have zero customer support.

JeanK

Hello @Hobie1dog,

Can I ask you which macOS version you have currently running on your device?

/JeanK