link icon
Ask The Community

No activation email after purchase

there is no activation email after purchase. the cs said the order is on hold, but I have already paid. Please solve or refund ASAP


  • Ying_Q
    Ying_Q Posts: 1,414 Moderator

    Hi @Awong,

    Thank you for contacting us on TeamViewer Community.

    We are sorry for the negative experience with TeamViewer.

    As the order is processing by the system, we kindly ask your patience on getting a reply or update from TeamViewer.

    Your understanding and patience are greatly appreciated.

    Best regards,

    Community Moderator/中文社区管理员
  • Awong
    Awong Posts: 2 Newbie

    I also want to know, if there is still no activation email, how can i apply the refund? as there is no service provided at all. I purchase from HK, the three contact telephone numbers all are dead number. Where can i find a support?

  • Ying_Q
    Ying_Q Posts: 1,414 Moderator

    Hi @Awong,

    Thank you for the reply.

    Unfortunately that TeamViewer Community Team is unable to assist on the order processing,

    We kindly ask your patience on getting the update of your order please.

    If the order is confirmed with the payment, an activation email will be sent out for sure.

    If the order can not be confirmed, the payment will surely be refunded.

    We thank you for your understanding and patience again.

    Warm regards,

    Community Moderator/中文社区管理员