Hi,
I would SO appreciate any help. Essentially, I use my Teamviewer to help my 90 year old dad with all his computer issues. It has been a lifesaver. To cut a long story short, his neighbour had a look at his machine as he thought my dad had a virus on his machine and as he didn't know anything about Teamviewer, nor did he recognize my name, he deactivated Teamviewer.
No problem there - I have got it all installed again for him. BUT, whereas before, I could just click his name on my list of computers and contacts and automatically go across, now everytime, it asks me for a password. I have trained (lol) dad to know how to give that to me on the phone but it's really annoying when before I got deleted, I just hit his name, and I was straight over.
I've read the articles about Easy Access, I've changed settings on his machine and my machine and every time I think that I've sorted the problem, I haven't and I still get told the password is invalid and I am back to having to call my dad (who is in the UK and I'm in Canada) to give me that password.
Can someone please detail exactly what I need to do to sort this back to how it was. Which settings do I need to change on his Teamviewer and which settings do I need to look at on my Teamviewer. I am so confused as to why nothing seems to work, I've looked at the Easy Access and Password protection page so many times and I think I've done all it says but it still doesn't work.... so I must be getting confused as to what to do where. I swear last time it was super easy in just setting up with clicking one box somewhere. I had my own Teamviewer account and so does he... Any help or advice on how to sort this problem would really help. I've been struggling for over a month trying to fix it!
