Why does nothing happen why I select Connect?

KRF
KRF Posts: 2
in General questions

New to TeamViewer. What am I missing? I've added a computer, ID & password, select Connect and see nothing. Is there another step I'm not aware of? Thanks,

Answers

  • Justin
    Justin Posts: 802 [Former Staff]

    Hello @KRF,

    You might have entered the wrong details. Try to establish a connection without adding that device to the Computer & Contacts list, to see if it works.

    It's pretty simple to establish a connection. You just need to insert the ID of the device you're trying to connect to, inside the Partner ID box, press Connect, and then you'll be asked for the password which is right underneath the ID.


    image.png


    You can find additional information plus our manuals here:


    https://www.teamviewer.com/en/documents/


    Best,

    Justin

    German Community Moderator

  • KRF
    KRF Posts: 2

    Thanks for your response Justin. I don't see that same Partner ID box. Here is a screen shot of the console I'm trying to connect from. Is this the problem?

    TeamViewer.jpg


Trustpilot

Categories

This Week's Leaders