New version 15.21.4

Haydon45

Can i ask if this role out has been suspended?

We have seen a small number of endpoints update then weve noticed the roll out has stopped?

Kev

JeanK

Hello @Haydon45,

Yes - sorry for the delay. We stopped the auto-update for now to check some user feedback.

We will keep you posted.

Haydon45

thanks Jean, i would much prefer TV to suspend if there are issues.

in this new edition have you included the ability to self update if the user is a NON admin login user.

At the moment with all our clients they have to switch to a local admin account and manually select check for new version.

all out clients are remote workers.

JeanK

📢Update: the issue has been resolved. We resumed the release.

Non-admin users are currently not able to update their clients.

However, you can update the clients remotely via TeamViewer policies.

The policies you need to add are: 

• Install new versions automatically with the parameter All updates (includes new major versions)
• Check for new versions with the parameter Weekly

You will find all the information you need about TeamViewer policies in our Knowledge Base article here:

https://community.teamviewer.com/English/kb/articles/4860-how-to-add-a-new-settings-policy

Haydon45

thanks Jean

I am slightly confussed. Will this policy setting work with a remote user who is NOT a local administrator?

All our host modules have the setting to automatically update weekly. the servers do this fine.

its the standard users who are a problem

JeanK

For the Host modules, it will always update, even for non-admin users. Why? Because the TeamViewer service is always running there.

If you want the policy to update non-admin users who have the full version installed, you need to make sure they have the Start TeamViewer with Windows feature ticked, so the TeamViewer service is running:

With this option set, the auto-update policy will also update the remote users' clients.

Haydon45

Hi Jean

Thank you for the reply. I will check this out as we have a number of "local users" where their Host modules do not update automatically. These host modules are installed using an administrator login.

I will doble check this over the next week and let you know.

kev

JeanK

Hi Kev,

All right - looking forward to hearing about your results!