teamviewer.com link icon
or
Ask The Community

Teamviewer credit reform bill

ravi_jain
ravi_jain Posts: 3 ✭✭
edited August 2021 in General Questions

Credit reform sent me a bill of [removed per Community Guidelines], asking me to pay it, after my teamviewer license has expired.

This is the first time I am receiving a bill after using a software.

Could someone guide me, what is this bill for.

On my Teamviewer login page, it shows I have no current license, and my version is free.

What do I need to pay them for?

Tagged:

Answers

  • Ying_Q
    Ying_Q Posts: 1,630 Moderator

    Hi @ravi_jain,

    Thank you for reaching out to us on TeamViewer Community.

    Unfortunately that Community moderators are not able to assist any issue relates with payments.

    Can you kindly contact TeamViewer Support Team via ticket with your licensed account or phone for a direct conversation on TeamViewer invoice please.

    We thank you for your understanding and patience.

    Warm regards,

    Community Moderator/中文社区管理员
  • ravi_jain
    ravi_jain Posts: 3 ✭✭

    I have already created a ticket, and received no response.

    This is the first time I am getting mails from a software company asking for money like this.

    Plus the mail says that there will be legal proceedings in case I do not pay.

    Could you please explain me what is this behavior, and what sort of customer feedback should I give to you.

    The worst software services I have ever experienced in my life.

    No software company has ever sent me mails like this asking for money, and saying that there will be legal proceedings if I do not pay in 10 days.

  • Ying_Q
    Ying_Q Posts: 1,630 Moderator

    Hi @ravi_jain,

    Thank you for replying.

    In order to assist you further on the ticket status, can you kindly provide the ticket number via PM please.

    Look forward to hearing from you soon!

    Warm regards,

    Community Moderator/中文社区管理员
  • ravi_jain
    ravi_jain Posts: 3 ✭✭

    Could you reply to the message I have sent you with the details.