Catch 22 - Cannot connect to old version, which itself cannot be updated!

John_JKH · 2021-09-02T16:51:35+00:00

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Hi all,

I have a Catch-22 situation with a mac mini (2013 model) that is running High Sierra (which is the last MacOS it supports).

Teamviewer 14 is running normally on it, however I cannot connect from my other PCs as I am getting a 'The remote TeamViewer is running an old version..." which it prompts me to update.

The problem is that I cannot update TeamViewer on that Mac, as the newest versions do not run on High Sierra. Therefore I am stuck -

I have tried downloading and installing older versions (down to 11) on my PC, but that still gives the same error!

This situation is ridiculous as the Mac is in a location I do not have easy access to - Can something be done remotely to at least be able to connect by using an older version on my PC?

Thanks!

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Justin

Hello @John_JKH,

The latest version supported by macOS High Sierra is TeamViewer 15.19. Therefore I'd like you to update to the latest version.

However, trying to connect to an older version is only possible for licensed users.

https://community.teamviewer.com/English/kb/articles/24141-supported-operating-systems#macos

Best,

Justin