Trusted Device Email

SittingDuck13

I have the free version of TeamViewer and last week I started adding my families computers so i could better support them when they are having computer issues. In the middle of the process the "Trusted Device" email stopped being received, I received it for 2 of the 4 computers i am trying to add. When I tried to add my fathers computer I get the message that an email is being sent and i need to approve the device through my email but I never receive the email. Yes, i have checked the spam/junk folder and it is not in there, plus the other two trusted device emails didnt go there.

From what I have read in the forum, my email has most likely been added to a blocklist for some reason and that it would have to be removed from that list to start receiving the "Trusted Device" email again.

The solution I saw was to use the 2-Factor Authentication to get around this. I dont believe this is a good solution for me, the computer is about 4 hours away from me and my fathers current condition will make it more difficult for him to help me if we need to re-login.

Is 2-Factor Authentication a one time device setup or will it be needed every time you log into team viewer for that device?

I have also read if you submit a ticket you can have your email removed from this blocklist but with a free version you cant seem to submit a ticket. Is there away to get a free version email removed from the blocklist or for me to submit a ticket?

Any advice would be appreciated.

BigSkySimTech

I had to create a second account just to post a reply here! I can't access anything.

I am a free user. I travel for work a LOT and need to access my devices from anywhere in the country. I use TeamViewer for this purpose, because up until it didn't work at all, it was perfect for my needs!

My problem has been going on for many many months now and I am upset with the fact that, free users such as us are not getting any support for this issue.

I am not able to log in to anything related to TeamViewer because the emails never get to me. I have checked spam as well as made sure that my login credentials are correct. I can't even set up my new laptop due to this problem.

I tried calling the phone number only to hear an automated message saying to look at the community forum before promptly being hung up on. I need this to work.

@TeamViewer can you please help us free license users get this remedied? I understand you want people to purchase a license, but, if you are going to offer a free for personal use option, it needs support. I would even take on a job to answering calls for this purpose! 😏