I have the free version of TeamViewer and last week I started adding my families computers so i could better support them when they are having computer issues. In the middle of the process the "Trusted Device" email stopped being received, I received it for 2 of the 4 computers i am trying to add. When I tried to add my fathers computer I get the message that an email is being sent and i need to approve the device through my email but I never receive the email. Yes, i have checked the spam/junk folder and it is not in there, plus the other two trusted device emails didnt go there.
From what I have read in the forum, my email has most likely been added to a blocklist for some reason and that it would have to be removed from that list to start receiving the "Trusted Device" email again.
The solution I saw was to use the 2-Factor Authentication to get around this. I dont believe this is a good solution for me, the computer is about 4 hours away from me and my fathers current condition will make it more difficult for him to help me if we need to re-login.
Is 2-Factor Authentication a one time device setup or will it be needed every time you log into team viewer for that device?
I have also read if you submit a ticket you can have your email removed from this blocklist but with a free version you cant seem to submit a ticket. Is there away to get a free version email removed from the blocklist or for me to submit a ticket?
Any advice would be appreciated.
