an error occured while retrieving your license

Wayne_Lawes1

cant access teamviewer,comes up with an error occurred while retrieving your license

Akiho

Hi @Wayne_Lawes1,

Thank you for contacting TeamViewer Community.

In order to assist you further, please reply this message with an screenshot of the error message.

Thank you for your understanding and patience.

Best Regards,

TomCroll

I also have this issue.

See the error message that pops up when I try to run TeamViewer. You can see I do have a reasonable connection to the internet.

If I try to login, the account id and password but the "Sign In" button is greyed out.

I do have a valid License.!

TomCroll

further to my previous message I have granted access to TeamViewer.

TomCroll

I also temporarily disabled my Firewall for a few moments to check if the Firewall was blocking access to TeamViewer.

But deactivating the Firewall made no difference.

Akiho

Hi @TomCroll,

Thank you for your messages along with the screenshots😊

The detailed information is really helpful to understand your case✨

Based on the provided information, I confirmed your case with our technical team.

In order to assist you further, could you tell me your TeamViewer ID and email address via Private Message, please?

Alternatively, you can contact our customer support team directly to get immediate help☎

Please note that the invoice number is required for phone support, kindly prepare it before making a call.

Thank you in advance for your understanding and patience.

Best regards,

Akiho

TomCroll

Hi Akiho,

Unfortunately, Teamviewer does not get to the point of giving me an ID. I believe this would be due to connection failure retrieving my license.

Kind Regards

Tom Croll

Akiho

Hi @TomCroll,

Happy New Year to you and thank you for your response ✨😊✨

You may find your TeamViewer ID from Three line menu (≡) -> Help -> About TeamViewer

Could you try this method, please?

Instead of TeamViewer ID, it would be really great to confirm your email address or license information.

In order to assist you further, could you send me either information via Private Message, please?

Thank you in advance for your understanding and patience.

Hope to hear from you in the Community🍀

Best regards,

Akiho

MarkusL66

I have this same problem. My TV id:

MarkusL66

One more thing, uninstalled TV, rebooted and installed again. Same problem. Disabled the firewall, did not help.

The most annoying bit of this is that it can't nag about the license in the background but has to pop the "An error occurred while retrieving your license" on top of the active window.

Akiho

Hi @MarkusL66,

Thank you for taking the time to post here and welcome to the Community😊

We are sorry to hear that you are facing this issue.

In order to assist you further, could you send me your email address via private message, please?

So that I can forward the case to the dedicated team.

Look forward to hearing from you🍀

Best regards,

Akiho

P.S. in order to protect our users' privacy and personal data, we do not allow the upload of personal information including TeamViewer ID to this forum. Thank you for your understanding that we remove such information immediately.

DHarbottle

Same deal here.

Tried posting a support ticket but it doesn't allow me in.

Tried restarting etc. No luck either

Tried buying a new license. Can't activate.

Akiho

Hi @DHarbottle,

Thank you for reaching out to the Community🍀

In this case, I recommend contacting our customer support for further assistance.

☎ Make a call

It is required to confirm your invoice number or order number for phone support, please prepare the information beforehand.

If you have further questions, please don't hesitate to ask them in the Community.

Best regards,

Akiho