TeamViewer User Activation Emails Blocked by Mimecast

TimPetersTW · 2021-09-07T01:50:20+00:00

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Hi everyone.

New trial user on a TV Corporate license. Trying to get my techs to log in and activate.

After the initial trial subscription was activated using a generic email, and my personal account activated, none of my techs receive any activation emails. We have whitelisted the domain and checked MXToolbox and all seems good.

Any known issues that could stop the activation emails?

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Ying_Q

Hi @TimPetersTW,

Thank you for contacting us on TeamViewer Community!

TeamViewer records shows that all emails from TeamViewer have been rejected and bounced. We have whitelisted your TeamViewer account. Kindly try again to login and check whether the emails can be received this time, please also check spam folder if needed.

Hope it would be helpful!

Best regards,

All comments

LaughingBoy

Forcing the user to use Two Factor Authentication bypasses the need to "Add to trusted devices."

Ying_Q

Hi @TimPetersTW,

Thank you for contacting us on TeamViewer Community!

Hope it would be helpful!

Best regards,