Only Black Screen on Host with TeamViewer 12

After upgrading to the new version 12 of the TeamViewer Host Only on a Windows Vista computer, when I connect remotely now I only get a black screen. Am not able to login to the Host as I can't see the login password area. Worked fine with TeamViewer 11. I know Windows Vista is on the way out, but some people just keep hanging on. Please advise if there is anything I can do to allow me to logon to the Host?

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Tex

Hi Julia;

Thank you, Thank you, Thank you. I really appreciate that the TeamViewer team has resolved this problem. I have tested on the Windows Vista computers and it now works the way it is supposed to. No more just Black Screen and I can now logon to the Host computer to do my work. Thanks again...

Julia

Hi all,

Thank you for your patience!

We published a new version in which this bug should be fixed

Please update your TeamViewer

All comments

Tex

Hi Julia;

Julia

Hi all,

Thank you for your patience!

We published a new version in which this bug should be fixed

Please update your TeamViewer

pzzoz

Yes, the most recent version solves the problem with blank screen - I checked it on Windows Server 2008 and it is ok. Thanks.

Sota

@Tex wrote:
Windows Vista computers are also affected, not just Win2008.

Windows Server 2008 and Windows Vista share the same OS core.

lcilliers

Version 13 did not solve the problem. It is just going on

Julia

Hi all,

I really love the discussion going on here and your interaction in this thread but repeating the same questions doesn’t make the work on this bug faster

I can certainly say that I informed our development and they are already working on a solution. However, we cannot give you a timeframe for the publication of the fix but as I promised, I will inform you and post about it here.

As a workaround we recommend you to use our previous version 11 on the remote side.

Keep up the good work and thank you for your involvement.

Rizchengwfbe

I have the same issue on both Server 2012 and 2008 R2, have you got a solution?

Danroth77

Please share which version fixed the bug as I am experiencing it now with Window 7 (Team Viewer 12.0.83369) connection to Windows 10 host (Team Viewer 12.0.90922).

Update: I just updated the Windows 7 Team Viewer to 12.0.90922, so it's the same as the host.

The problem only occurs with some of the RDP connections that I initiate on the host. Connecting to a VM does not work, to a physical PC works fine.

fje

I would also suggest you what the support team suggested me, that is to deactivate the automatic update, using the advanced options in the extra folder. At least till an update fixing this problem (if ever) is released....

Regards.

Sota

Indeed PandaPrimo, if we wait about 10 to 15 minutes, the black screen is gone. I can however use teamviewer VPN while the black screen is displayed. This needs to be addressed as soon as possible.

I have tried to install the host through RDP or localy and it doesn't make any difference.

WaterlandRadio

Thnx for the reaction.

I've download the set-up via the link provided and installed on the Windows XP machine.

It works fine with the latest version of TV on the windows 10 device.

Thank you for this solution of the problem.

PandaPrimo

Same problem and same configuration on host and same tw version (12.0.71503):

W2008 r2 64bit

I had seen that if I wait 5 minutes on this black screen the session start.

I had olso see that if i start a support with id and password,for spontaneous connection, the session start immediately while the other still show the black screen.

WaterlandRadio

I have these problem connecting a windows xp machine with a windows 10 one.

There is a connection but te screen remains black

fje

I found a workaround, going back to a previous version, as suggested in another thread in Community:

https://community.teamviewer.com/t5/TeamViewer-12/Connect-to-the-host-but-only-see-black-screen/m-p/11434

I asked for a new version fixing the problem, but nonews yet...

Regards

fje

Solved using the workaround suggested in this thread:

https://community.teamviewer.com/t5/TeamViewer-12/Connect-to-the-host-but-only-see-black-screen/m-p/11434

Waiting for a new version with the problem fixed....

lodani

@Julia could you provide an update? that's pretty serious.

Tex

Windows Vista computers are also affected, not just Win2008.

Julia

Hi all,

This is a bug in our current version. Only Win2008 is affected. Our development is already working on it and I will inform you when we published a fix.

We apologize for the inconvenience.

pzzoz

I agree with authors of previous posts. The same problem occurs when connectiong to Windows Server 2008 Standard. I can see only the black screen, either on remote machine there is a blank screen, too. So in order to do something there, now I have to reboot the server manually. It looks like TemViewer 12 has such a bug present in all Vista-similiar operating systems.

WaterlandRadio

Good suggestion. I'll do so

Thanks

Waterland Radio (Hospital broadcast organisation in Waterland Ziekenhuis [hospital] Purmerend)

peterb2

Thanks for your help. I have a similar problem - when I use my laptop to connect to my desktop it is perfect but when I try to connnect to my laptop from my phone, tablet or desktop the laptop connects but oly a black screen - also when i try to use chrome remote I have the same problem, so there must be a universal setting wrong on my laptop - any thoughts please?

fje

The only workaround for the time being, at least for me, is to stay in Version 12 and, in particular in the Windows 7 system in V12.0.95388 and keep in mind that from a V12 Teamviewer you cannot access a V13 Teamviewer. So, if you need to access all computers from all computers you have to stay in all computers in V12.0.95388

DrewJohnston

I am having the same problem, Both computers are on Mac OSX High Sierra, and runn ing the same version: 13.2.14328.

I keep getting a black screen upon connecting from either computer. It's a horrible bug that leaves you in awry when you need to control that other computer remotely.

fje

If you still have the problem¡ with the current release, I suggest you to go back to the older Teamviewer version/release I referred to in a couple of previous posts.

Regards and good luck!

pdfvk

I finally was able to fix this, Its not a problem with teamviewer on windows

my fedora26 still had wayland as display server, had to disable it... here are the steps for someone who is having the same issue(and I guess quite a lot on fedora)

a) edit file /etc/gdm/custom.conf and remove the comment before WaylandEnable=false

cat /etc/gdm/custom.conf
# GDM configuration storage

[daemon]
# Uncoment the line below to force the login screen to use Xorg
WaylandEnable=false

reboot the system and start a new teamviewer session.

I had firewalld disabled(sudo systemctl stop firewalld) and selinux in permissive (setenforce permissive) as well, but that is not affecting the black screen, I have reenabled both firewalld and selinux to enforcing mode. I guess its mainly due to wayland issue.

fje

As I wrote in another thread, updating Teamviewer in my Windows 7 to the last release: 12.0.83369 solved the problem.

If it doesn't in your case, try the older realease I also found in this thread:

https://community.teamviewer.com/t5/TeamViewer-12/Connect-to-the-host-but-only-see-black-screen/m-p/11434

And unmark the "automatic update till a final fix is released.

Regards

pdfvk

I am on fedora 26 and see the same issue, tried disabling firewall and setting selinux to permissive mode but didn't solve the problem, love teamviewer but this is serious issue that neeeds fix.

JimK1

I am using Windows 10 and I have the same problem.

fje

Hello, have a look to my previous post where I explain that I found a workaround and how to find it....

Regards

fje

:smileywink: