failed Azure AD conditional access device compliance

Koji0306 · 2021-09-20T21:10:14+00:00

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Hello folks,

We are using TeamViewer Tensor with Azure AD SAML SSO. In addition, Azure AD conditional access is used to validate device compliance.

Suddenly, TeamViewer client could not work with conditional access. the reason seems the TeamViewer client seems not being able to fetch device state of Intune Windows 10.

Device identifier: Not available

Device platform: Windows 10

Device state: Unregistered

Does anyone know how to deal with this issue? or same issue?

Thanks,

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Accepted answers

Koji0306

Adding registry entry SsoUseEmbeddedBrowser, this has been fixed.

FYI. here is the steps for trouble shooting.

There are a few things that can be tried, reinstalling TeamViewer, clearing out all registries and temp files, and trying to use the default browser instead of the embedded one.

To change to the default browser, this registry key can be added, then restart TeamViewer and try to sign in again:

SsoUseEmbeddedBrowser = 0 Computer\HKEY_CURRENT_USER\SOFTWARE\TeamViewer

If that does not change the behavior please use the following to uninstall TeamViewer:

-Uninstall any versions of TeamViewer via the add/remove programs option, please check the option to remove all settings during the process.

-Go to regedit (Hold Windows key + R, type regedit and press enter) and remove the full "TeamViewer" folder (make sure to only select and remove the TeamViewer folder) located in:

for 64bit machines - [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\]

for 32bit machines - [HKEY_LOCAL_MACHINE\SOFTWARE\]

Both 32 and 64 bit- [HKEY_CURRENT_USER\SOFTWARE\]

Both 32 and 64 bit- [HKEY_USERS\.DEFAULT\SOFTWARE\]

-Also, please delete the entire TeamViewer folder located in the "TEMP" folder and "APPDATA". ( open file explorer and type %temp% and %appdata% in the address bar then press enter)

-Restart the machine.

-Reinstall a fresh copy of TeamViewer from our website http://www.teamviewer.com/en/download/windows/ or your preferred instillation method.

All comments

Akiho

Hi @Koji0306,

Thank you for contacting TeamViewer Community.

If you need urgent support, please kindly to contact Customer Support directly.

Thank you in advance for your understanding and patience.

Best Regards,

Akiho

Koji0306

@Akiho_S Thanks! I will.

Koji0306

Adding registry entry SsoUseEmbeddedBrowser, this has been fixed.

FYI. here is the steps for trouble shooting.

There are a few things that can be tried, reinstalling TeamViewer, clearing out all registries and temp files, and trying to use the default browser instead of the embedded one.

To change to the default browser, this registry key can be added, then restart TeamViewer and try to sign in again:

SsoUseEmbeddedBrowser = 0 Computer\HKEY_CURRENT_USER\SOFTWARE\TeamViewer

If that does not change the behavior please use the following to uninstall TeamViewer:

-Uninstall any versions of TeamViewer via the add/remove programs option, please check the option to remove all settings during the process.

-Go to regedit (Hold Windows key + R, type regedit and press enter) and remove the full "TeamViewer" folder (make sure to only select and remove the TeamViewer folder) located in:

for 64bit machines - [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\]

for 32bit machines - [HKEY_LOCAL_MACHINE\SOFTWARE\]

Both 32 and 64 bit- [HKEY_CURRENT_USER\SOFTWARE\]

Both 32 and 64 bit- [HKEY_USERS\.DEFAULT\SOFTWARE\]

-Also, please delete the entire TeamViewer folder located in the "TEMP" folder and "APPDATA". ( open file explorer and type %temp% and %appdata% in the address bar then press enter)

-Restart the machine.

-Reinstall a fresh copy of TeamViewer from our website http://www.teamviewer.com/en/download/windows/ or your preferred instillation method.