lost pc and remote access account

alika000
alika000 Posts: 8 ✭✭
edited September 2021 in General questions

Hi there, i got robbed and i can't deactivate my license on an old PC, there is a way to deactivate the license i bought and activate in another machine?


next some data of my account

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Comments

  • Justin
    Justin Posts: 802 [Former Staff]

    Hello @alika000,

    I'd like you to get in contact with our support in order to get back into your account.

    As we are unable to assist in licensing issues on social media for security & privacy purposes.

    Please reach out to our customer support via the following link: https://www.teamviewer.com/en/customer-support/#submitticket


    However, in your case, the option to call would be the one since you cannot access the ticket system. Please have your invoice ready, so they're able to verify you and quickly solve your issue.


    Best,

    Justin

    German Community Moderator

  • alika000
    alika000 Posts: 8 ✭✭

    Man i just call and they say no call for remote access, you say no ticket so how i can resolve my position?

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