Reset or Disable MFA

ronsampson

Hello, I have lost access to my authenticator for my main TeamViewer account. I had to create this account to get access to the community.

How can I get the MFA status on my main account reset or disabled so that I can setup again? Currently locked out.

Thank you

JeanK

Hello @ronsampson,

Don't worry, a lot of users were in the same situation and we created a clear process to follow so you can get started as soon as possible. 🤓

Please follow the instructions below:

https://community.teamviewer.com/English/discussion/comment/83529#Comment_83529

Let me know if you have managed to get started!