Why is password ****

macca7007
macca7007 Posts: 1
in General questions

Hi,

We used teamviewer 9 in my company before

Now we have upgraded to teamviewer 15

Before the user could see the 4 digit password

Now it is only 4 stars

So user can only give his partnerid and no password to me...

How can the user that I should help via Teamviewer sees his password?


kind regards

Stefan

Answers

  • JeanK
    JeanK Posts: 7,072 Community Manager 🌍

    Hello @macca7007,

    If users see 4 stars it means that you have set up a QuickSupport with a predefined password.

    But don't worry! You can change it back to a random password :

    1) Access your Management Console

    2) Go to Design and deploy

    3) In the Custom modules list, find your QuickSupport and click Edit

    image.png

    4) Select the Use a random password setting and choose how many digits the password should have.

    (4 digits are not available anymore, due to security reasons)

    image.png

    5) Click Save.

    Next time your users will open the link of your custom QuickSupport, they will be able to see a random password, as it was before! 🤓

    Let me know if this has fixed the issue. 😊

    If not, do not hesitate to ask your questions here. 👇

    Community Manager

Trustpilot

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