Never works, useless error message

KlausNordby
KlausNordby Posts: 1
edited October 2021 in General questions

I have used TeamViewer, on and off, for many years, and it has always worked great.

But now, it never works. And gives a totally useless error message, both for me and the partner computer. I attach it.

Our computers and Net connections are always fine, nothing else wrong here. Yes, we both have the latest version.

I am thinking of subscribing, after years of modest, free use -- but I certainly won't do that, unless it starts to work flawlessly again . . . .

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Answers

  • JeanK
    JeanK Posts: 7,037 Community Manager 🌍
    edited October 2021

    Hello @KlausNordby,

    This looks like a bug. It's either on your side or on the remote side.

    I recommend restarting the TeamViewer service on your computer.

    If this does not solve the issue, you will need to restart the TeamViewer service on the remote computer as well.

    We explain how to proceed right here:

    Restart TeamViewer service.gif

    Let me know if this has worked for you! 🙏

    Community Manager

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