sign up problems

WJMD Posts: 1
edited January 2022 in General questions

Some how during Sign Up the system used an invalid email address with no password and then left the set up process before I could complete Sign Up using a valid email address and password. Now when I click on New User it does not allow me back into Sign Up and wants my invalid email address and non existent password. I have downloaded the EXE again, but same issue. Thanks


  • JeanK
    JeanK Posts: 7,015 Community Manager 🌍

    Hello @WJMD,

    To be on the safe side, please request the deletion of the "wrong" TeamViewer account by sending an e-mail to

    After this, please create a new account with the correct address. It should fix the issue.

    I hope this could help. 😊

    If not, do not hesitate to ask your questions here. 👇

    Community Manager