Teamviewer Universal Addon Accessibility toggle turns itself off after a short while.
I have a senior family member that has Teamviewer Host with The Universal Addon installed, (where you need to enable it's respective Accessibility service setting to be able to interact with the device. (aka remote control) The device is a Wiko W-V720-OPE (or Y80) smartphone, (officially supported by Teamviewer) Android version 11.
Why does the accessibility 'toggle' keep turning off after I have disconnected and reestablish a connection?
It's strange because it's never happened before to any other Android devices I've had to work on. And the user doesn't turn the setting off themselves either (confirmed with the user).
As it is right now, I can't remote control the device and it's in a different country with the senior family member. The user can't navigate the Android settings menus by herself having to enable the teamviewer universal add-on accessibility service every time I need to help her with something.
So what can we do about this, Teamviewer Team?
Let me know if you need me to provide the Teamviewer ID or serial number of the device or need me to do something else.
Answers
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We're having exaclty the same problem. Does someone know if there is a fix?
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Having the exactly same issue to my senior member's Vivo device in a different country. Any solution?
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Any solution, any one ? This happened to me using Xiaomi poco f3. Does it happens regularly or this is a phone problem?
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We have tried many different phones. In my experience it works best with Samsung phones. The chances are like 50% if we can connect to the Samsung phone. With Wiko phones the chances were more like 10%.
It probably has to do with both: The developer of the phones OS and TeamViewer. Phone developer want the phone to consume as little battery as possible (closes apps in running in background) and not get sued / blamed for a insecure phone ( toggle setting getting turned off). This is just a guess after my obervations. My hopes aren't high that it will get fixed soon. Maybe for newer phones?
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