Can I user the TeamViewer web client to get support?

With the web client, it is possible to control another PC, without having to install the client yourself.

What I would like to know, it is also possible to receive support via the web client? In other words, does my partner need to install the TeamViewer web client or can he use the TeamViewer web client, without having to install the TeamViewer software, so I can provide support and control my partners computer?

I have a Tensor Basic license.

I could not find the answer. If it is just not possible, I can stop searching.

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Accepted answers

Hello @RaymondV,

Welcome in the Tensor Community!

I can confirm that the Web Client is only designed for outgoing connections.

This means, you can only start remote control sessions with it.

Getting support via the Web Client is currently not possible.

I hope that this - at least - answers the question and that you don't need to keep searching anymore...😓

Have a great day and all the best,

JeanK

All comments

Hi Jean,

Thank you for the answer.

Cheers,

Raymond

Hello @RaymondV,

Welcome in the Tensor Community!

I can confirm that the Web Client is only designed for outgoing connections.

This means, you can only start remote control sessions with it.

Getting support via the Web Client is currently not possible.

I hope that this - at least - answers the question and that you don't need to keep searching anymore...😓

Have a great day and all the best,

JeanK

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