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Why the app block new connection attempts after a few failed attemps?

I9Web Posts: 1 Newbie
edited November 2021 in Mobile

We have clients with poor connections, it's very common that we can't connect to them it a few tries, so why the application block me from trying after a few tries? We are paying good money so this application do it's job. I could understand this feature as a security option for free accounts, but it's a joke this happen on Business accounts.

Our clients use android, not sure if this happen from PC to PC