The screen cannot be captured at the moment. This is probably due to fast user switching or a disconnected/minimized remote desktop session
why is there no User ID and the Server ID?
Hi @YangLan_keysight
Welcome to the TeamViewer Community and thanks for posting!
Looks like you experience a disconnection when being connected to a user session in a Windows server setup. I am linking this article here that will give you some more information about fast user switching:
TeamViewer on Windows servers - TeamViewer Support
There are basically two IDs you can connect to on a Windows server: The User ID and the Server ID.
For me, it looks like you are connected to a User ID. Am I right? Has the RDP session been minimized or was there a user change? --> Then, you get the message you posted above.
Hope the info helps! Let me know if you have any other concerns or questions 👍
Thanks, Esther
Have you heard?! On October 21, we’re hosting TeamViewer Rise—and we want to see you there! The digital event dedicated to IT experts. Join us to hear industry leaders as they share demos, roadmaps, and real-world strategies for delivering better IT. Take part in our first annual event for Proven, ready-to-deploy…
