The screen cannot be captured at the moment. This is probably due to fast user switching or a disconnected/minimized remote desktop session
why is there no User ID and the Server ID?
Hi @YangLan_keysight
Welcome to the TeamViewer Community and thanks for posting!
Looks like you experience a disconnection when being connected to a user session in a Windows server setup. I am linking this article here that will give you some more information about fast user switching:
TeamViewer on Windows servers - TeamViewer Support
There are basically two IDs you can connect to on a Windows server: The User ID and the Server ID.
For me, it looks like you are connected to a User ID. Am I right? Has the RDP session been minimized or was there a user change? --> Then, you get the message you posted above.
Hope the info helps! Let me know if you have any other concerns or questions 👍
Thanks, Esther
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