disconnection

YangLan_keysight · 2021-11-22T08:28:40+00:00

There was an error rendering this rich post.

The screen cannot be captured at the moment. This is probably due to fast user switching or a disconnected/minimized remote desktop session

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Esther

Hi @YangLan_keysight

Welcome to the TeamViewer Community and thanks for posting!

Looks like you experience a disconnection when being connected to a user session in a Windows server setup. I am linking this article here that will give you some more information about fast user switching:

TeamViewer on Windows servers - TeamViewer Support

There are basically two IDs you can connect to on a Windows server: The User ID and the Server ID.

For me, it looks like you are connected to a User ID. Am I right? Has the RDP session been minimized or was there a user change? --> Then, you get the message you posted above.

Hope the info helps! Let me know if you have any other concerns or questions 👍

Thanks, Esther

YangLan_keysight

why is there no User ID and the Server ID?