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Teamviewer Crashing Before It Opens. It is A NEW Install on MacBook Pro w/ Mojave

Suige
Suige Posts: 11 ✭✭

I had to update my previously functioning version of Teamviewer, to the latest (15.22.3). When I try to open, I receive a EULA and DPA agreement first, which I accepted. Then I receive a dialog box that asks if I would like to use, 1) Trial, 2) Free, or 3) Have Subscription. I select '2' and 'continue'.

When I select 'continue', the app crashes, 😳 and asks if I would like to: a) Ignore, b) Report, or c) Re-open. When I choose '3' (Re-Open), the app re-introduces the 'TYPE of USE' selection dialog box, asking if I would like to: 1) Trial, 2) Free, or 3) Have Subscription. I select '2' again, whereupon, it crashes again.

I have 'uninstalled fully, and have done fresh installs three times, downloading the install package from Teamviewer, 3x. On the fourth trial, I 'SAFEBOOTED' my MacBook Pro, and checked the Teamviewer app permissions. In checking app permissions, I discovered that the USERNAME does not appear as an authority. 🤔 I proceeded to add the 'username', and granted 'read' & 'write' privileges. Still NO LUCK. 😫 It crashes in exactly the same way.

Please provide a solution direction for this. I would appreciate it, if you DO NOT ask me to re-install the app as a response and a solution suggestion, 🤧 since we are WELL past that point. There needs to be a 'technical nut' here, that needs to be cracked...

Thanks! Would appreciate all relevant help! 🙏

Sui.

Answers

  • Suige
    Suige Posts: 11 ✭✭


    Hello, Benjamin:

    FIRSTLY, thank you, for your reply. I appreciate the promptness with which you have replied. I would like to emphasize the following. I am technically minded, and therefore, I have done EXACTLY the things that you have detailed within the URL that is, " https://community.teamviewer.com/English/kb/articles/4165-how-do-i-uninstall-teamviewer-on-my-mac "

    As you will have noted in my previous message, I have UNINSTALLED and RE-INSTALLED Teamviewer 4 times, as of yesterday. Today, I uninstalled my FOURTH install, and decided to install the TEAMVIEWER-MEETING application only. Upon installation, and a launch of the application, my MAC, as expected, tries to verify developer signature(s). The verification process hangs half-way. IT does not complete. So, there is a problem with THAT as well.

    Just the same, I would ask you to RE-THINK your suggestion, and let me know, what ELSE I should try, than to simply UNINSTALL and RE-INSTALL Teamviewer. That ship has sailed....

    I would NOT like to revisit that topic. Please suggest ALTERNATIVES.

    I hope to hear from you. At the moment, for me, Teamviewer is not functional.

    Thanks, Benjamin. Your consideration is much appreciated...

    Sui.

  • Suige
    Suige Posts: 11 ✭✭


    Dear Benjamin / Other TV Support Staff...

    To assist you further in the diagnosis, I am enclosing below, a tid-bit from the crash-log. Hopefully, this will prove to be helpful.

    BEGIN ----->

    Process:        TeamViewer [2805]

    Path:         /Applications/TeamViewer.app/Contents/MacOS/TeamViewer

    Identifier:      com.teamviewer.TeamViewer

    Version:        15.24.5 (1)

    Code Type:       X86-64 (Native)

    Parent Process:    ??? [1]

    Responsible:      TeamViewer [2805]

    Date/Time:       2021-11-23 12:05:11.868 -0500

    OS Version:      Mac OS X 10.14.6 (18G103)

    Report Version:    12

    Anonymous UUID:    C7E782ED-C2C9-F2C6-2EE3-96C236466EA5

    [ ... ]

    Crashed Thread:    0 Dispatch queue: com.apple.main-thread

    Exception Type:    EXC_BAD_INSTRUCTION (SIGILL)

    Exception Codes:    0x0000000000000001, 0x0000000000000000

    Exception Note:    EXC_CORPSE_NOTIFY

    Termination Signal:  Illegal instruction: 4

    Termination Reason:  Namespace SIGNAL, Code 0x4

    Terminating Process:  exc handler [2805]

    <------- END

  • Suige
    Suige Posts: 11 ✭✭


    Ok.... More than 7 days have gone by since my last post on this issue. It appears that either none at Teamviewer have an answer, or none are interested in being properly responsive to the question that has been posed.

    IF there is NO technical resolve to this at the moment, please, say so, rather than turning a "DEAF EAR" to a quite obvious problem.

    I would appreciate a response.

    Thank you,

    Sui

  • Esther
    Esther Posts: 4,048 Community Manager 🌍

    HI @Suige

    Thanks for your patience so far. A crash is not always easy to handle and sadly, your case seems not to be fixed by the recent update of 15.24. But we´ll try our best to figure out what to do 🙌

    For this, we got one of our Mac devs @MoreCoffee on board. She likes to see a bit more of your crash logs.

    Could you help us and send the complete crash log? From the lines above she can´t read too much that gives a good indication of what is going on.

    Crash Logs do not include personal information in general. However, please make sure to not post TeamViewer IDs or IP addresses or any other personal information.

    Thanks,

    Esther

    Community Manager
  • Suige
    Suige Posts: 11 ✭✭

    Dear Esther: Thank you for your courtesy, and prompt reply. Naturally, release of new versions are ALWAYS mired in more than the visible complexities. I shall be very happy to assist you and @MoreCoffee with this process.

    Please permit me to have at least 24 hours to post to you, that information I am able to gather, for your study. It may be sooner than that.

    Since the LAST encounter, I had uninstalled Teamviewer. So, I shall re-install, and continue to gather the appropriate information to post back to you.

    I shall be in touch. Many thanks!

    Sui.

  • Suige
    Suige Posts: 11 ✭✭

    Dear @Esther: I present my apologies for not getting back sooner. I was under the weather for a few short days. Again, I present my apologies.

    With respect to posting install/run errors. I am happy to post the information that I have back to you. However, I assess that it will be far better, if I am to e.mail the error report to you, instead of posting system concerns here, WITH or WITHOUT IP/User details. I sense that from a SECURITY point of view, posting any such details to this forum, or any such fora, is simply a bad idea; not that email is that much more secure. Still, the information should communicably be available to you, @MoreCoffee and or others, that you designate on your team for evaluation purposes.

    Therefore, if you have a service email address, please share it, and I shall send the error report that I have to you, right away.

    I thank you for your understanding, in advance.

    Sui.

  • Suige
    Suige Posts: 11 ✭✭

    Dear @Esther:  First of all, I would like to present to you and @MoreCoffee, my apologies for being late in posting this communication.   I have been under the weather for the last few days.  Again, my apologies. 

    I have downloaded and installed the latest version for Mac. It has crashed yet again, and I have in my possession, an error report.  

    But, upon further assessment, I determine that it will be a bad idea to OPENLY post the details, to this forum, or any other such fora, either with, or without IP/User Details.  

    From a security point of view, it would probably be better, if the details could be sent to a SERVICE address at Teamviewer, which you are able to access. I acknowledge that email is not secure but, the information to be relayed to you, should essentially be seen by Teamviewer support staff only, and not be posted publicly.

    Kindly inform me of a SERVICE address, which you and your staff are able to access, and I shall quickly have the details to you.

    Thank you for your understanding in this matter, in advance.  

    Sui.

  • Suige
    Suige Posts: 11 ✭✭

    @Esther & @MoreCoffee

    Informing you that I have checked to see your reply to my earlier post. I shall continue to wait.

    Thanks, Sui.

  • JeanK
    JeanK Posts: 5,179 Senior Moderator
    edited December 2021

    Hello @Suige,

    Thanks a lot for getting back to us.

    As Esther is currently offline, I will take over from here.

    We are very curious and want to investigate further about this crashing issue you are experiencing...🧐

    Could you please send me via private message your e-mail address?

    After that, I will be able to open a secure communication channel between us. You can then simply reply to my e-mail and attach the error report you have.

    Thanks again for your patience and support! 💪🌻

    All the best,

    JeanK

    FYI: @Esther & @MoreCoffee

    French Community moderator

    ---

    Did my response answer your question? Help out others and select it as the Accepted Answer

    👉 Have you already tried out the new TeamViewer user interface? Do you want to give feedback? 👈
    ✅ GREAT - Go Ahead!

  • Suige
    Suige Posts: 11 ✭✭


    Hello, @JeanK ....

    Thank you, for your kind response. I have sent you a message, as per your direction....

    All the best!

  • Suige
    Suige Posts: 11 ✭✭

    Hello @JeanK

    I had sent to you, a message as you directed with my email address. Please inform, if you are in receipt of it.

    I am merely checking back.

    Thanks!

    Also to the attention of: @Esther & @MoreCoffee

  • JeanK
    JeanK Posts: 5,179 Senior Moderator

    Hello @Suige,

    I confirm having received your private message.

    We will investigate and get back to you as soon as possible.

    French Community moderator

    ---

    Did my response answer your question? Help out others and select it as the Accepted Answer

    👉 Have you already tried out the new TeamViewer user interface? Do you want to give feedback? 👈
    ✅ GREAT - Go Ahead!

  • Upgraded to latest version

    Error: " Team viewer quit unexpectedly" every time when trying to open app

  • fbustamante
    fbustamante Posts: 1 Newbie

    I having the same issue with 15.25.5.

    I had to install 14.7.258980 and now works fine.

    I'm using Mojave. I never had problems with previous versions of 15.xx.

  • Suige
    Suige Posts: 11 ✭✭

    Thank you, @JeanK for your acknowledgement, and to @Dsoulcontroller and @fbustamante for your comment adds. Much appreciated...

    I would like to report that the latest VERSION of Teamviewer release ALSO FAILED on OS X Mojave. {please see below)

    I think that it is important to note that, if security is a concern, SLIDING BACK to a previous version might not be a good idea. I shall not go into the details of possible security compromises as a result. Given how this is going, depending on how quickly and effectively this problem is addressed, I may have to resort to the use of other/new tools.


    Identifier:      com.teamviewer.TeamViewer

    Version:        15.25.5 (1)

    Code Type:       X86-64 (Native)

    Parent Process:    ??? [1]

    Responsible:      TeamViewer [902]

    User ID:        501

    Date/Time:       2022-01-09 09:42:42.626 -0500

    OS Version:      Mac OS X 10.14.6 (18G103)


    Best regards