How to enable Teamviewer Universal Add-On accessibility service with a working profile?

Dorian31
Dorian31 Posts: 1
in Mobile

Hello everyone,

I am configuring the deployment of TeamViewer Host + TeamViewer Universal Add-On with Intune.

Both applications are installed (phot 1). 

photo 1.JPG


The problem concerns the activation of the Universal Add-On in access services (photo 2).

photo 2.png

When I click on "Enable", I arrive in the accessibility menu with the following message (photo 3).

photo 3.JPG

And in the access settings, the category "Downloaded services" does not appear (photo 4 and 5).

photo 4.JPG
photo 5.JPG

If I can’t activate this setting, I can’t have remote control on the phone.

Do you have any solutions to enable this feature? Or other solutions to get around the problem?

Thanks for your help !

Answers

  • Parky08
    Parky08 Posts: 2

    I to have this same issue, can TeamViewer please respond?

  • Severin77
    Severin77 Posts: 1

    Same issue here in our enterprise environment. I've been talking to TeamViewer support and will update this comment if they are able to provide me with a solution.

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