How to enable Teamviewer Universal Add-On accessibility service with a working profile?

Dorian31

Hello everyone,

I am configuring the deployment of TeamViewer Host + TeamViewer Universal Add-On with Intune.

Both applications are installed (phot 1). 

The problem concerns the activation of the Universal Add-On in access services (photo 2).

When I click on "Enable", I arrive in the accessibility menu with the following message (photo 3).

And in the access settings, the category "Downloaded services" does not appear (photo 4 and 5).

If I can’t activate this setting, I can’t have remote control on the phone.

Do you have any solutions to enable this feature? Or other solutions to get around the problem?

Thanks for your help !

Severin77

Same issue here in our enterprise environment. I've been talking to TeamViewer support and will update this comment if they are able to provide me with a solution.