auto update does not work on msi installation anymore?

sinesang
sinesang Posts: 10
in General questions

Hello , it seem that the auto update does not work on msi installation anymore?

it will just show the download / new version tab, and if you click on it , it will as you to install with admin .....it didnt update

Answers

  • .Carol.fg.
    .Carol.fg. Posts: 1,296 Moderator ☑

    Hello @sinesang,

    For the automatic update to work the TeamViewer Service has to be running and it has to be set to "Start TeamViewer with Windows".

    Could you provide more details about your environment and the issue? 

    For example: what is the OS of the devices you are deploying? (If it is Windows, do you have UAC on it?). Could you also tell me what tool you are using for the deployment? Are you deploying it with a policy? (If yes, do you have in your policy the option "Start TeamViewer with Windows"?)

    If you already contacted our support team regarding this issue, please provide me via private message the ticket number.

    I'm looking forward to your reply, so we can better assist you.

    Best,

    .Carol.fg.


    Portuguese Community Moderator

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