how to reset

just_nick Posts: 1
edited November 2021 in General questions

my access remote computer was have been 3 times to add for one account [removed per Community Guidelines] (as my employee , name dewi) with one/same device , so TV denied for me to add again.

could TV reset my access remote from server (or system) ?

so , I can granted for easy access directly to this account [removed per Community Guidelines] again.

pls , help me to solve this problem.

thank's a lot



  • JeanK
    JeanK Posts: 6,705 Community Manager 🌍
    edited November 2021

    Hello @just_nick,

    Thank you for reaching out to us and welcome! 😊

    Resetting your license moves is not something we can directly do here in the Community.

    The best way for you is to ask our customer support via ticket to reset the moves for you:

    Open a ticket

    Let me know how it goes!

    Community Manager