Add users

Wille002
Wille002 Posts: 1
edited December 2021 in General questions

At our company we are using a corporate account.

I an trying to add a user (nr 27) but the system will not let me. There are accounts that have been removed / deleted. Are they still counted adding up to the max of 30 users?

Answers

  • Natascha
    Natascha Posts: 1,591 Moderator

    Hi @Wille002

    Thank you very much for your post and welcome to the TeamViewer Community 😊

    Can you do me a favor and check if you have the following setting activated?

    Please go to your Management Console --> User management --> click on the drop-down menu for User Status and check if you have set the check mark for Inactive users

    If there are any inactive users listed in your User management that exceed the 30 user mark, please check if you can remove them from the company profile and try to add the new user again afterwards.

    📌 Please note: If you are removing a user from your company profile, he/she would still be able to sign in to his TeamViewer account. If they are set to Inactive, a login wouldn't be possible.

    Do you need any further assistance on how to proceed or do you need any further information?

    I am looking forward to your answer and wish you a great day.

    All the best,

    Natascha 🙋‍♀️

    German Community moderator 💙 Moderatorin der deutschsprachigen Community