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Remote control saved contacts used to work without entering ID every time

msgh Posts: 2 ✭✭


a few days ago, my teamviewer changed. I have business license and I used to be able to connect to my saved contacts with the dropdown menu, selecting them and clicking on the "connect" button below. Now, I have to manually put the ID before I'm able to connect, which is quite a hassle compared to before. I didn't change any settings, so I'm confused why it suddenly changed. Has anyone experienced this and came across a solution?

Thank you in advance!


  • Esther
    Esther Posts: 4,112 Former Community Manager

    Hi @msgh

    Thanks for joining our Community - Welcome!

    Just to confirm, do you mean the drop down here:

    Thanks, Esther

    Former Community Manager

  • msgh
    msgh Posts: 2 ✭✭

    Hello Esther,

    yes, it was this menu. But now somehow it has been back to how it was before.

    Thank you anyways for yuor help!

  • Esther
    Esther Posts: 4,112 Former Community Manager

    Thanks for getting back to me @msgh !

    Glad to hear that everything works as expected again 👍 Looking forward to seeing you around in our Community in the future.

    Best, Esther

    Former Community Manager