Not much of an "enterprise" product

sbradbury · 2021-12-06T19:33:23+00:00

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We've got a Tensor license and gone through all the hoops to prove we own our domain and setup single sign on. And yet, we still have tons of problems with old/rogue accounts out there, setup under the domain that we've proven is ours and not being able to disassociate them from other company profiles and join them to ours.

If we prove we own a domain, it should be a simple click for our admins to "takeover" or force an association of any account out there using domain, to our company profile.

Support is useless and tells us to just assign a new email address. 🙄

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JeanK

Hello @sbradbury,

I understand where you are coming from and the challenges in such scenarios...

However this is not how our security architecture has been build.

I hope you will still be able to sort this situation out.

JeanK

Hello @sbradbury,

Thank you for posting here.

In our case here, Company Profile A (CPA) is the new one, Company Profile B (CPB) is the old one.

If you want to transfer an account in CPB into CPB, the company administrators of CPB need to remove the account from the company profile. Due to security reasons, there no "takeover" function.

Please find how to proceed here:

https://community.teamviewer.com/English/kb/articles/3573-all-about-the-teamviewer-company-profile#your-account-is-already-associated-with-a-company

I hope this could help you further.

If not, just feel free to ask your questions! 🌻

All the best,

JeanK

sbradbury

oh no, I totally get how to do it. It's a garbage way to handle enterprise account management, the previous company profile may not be accessible, whoever managed the account may have left on bad terms, whatever, all kinds of scenarios.

If I prove I own the domain and enable single sign on, I should be able to take over any account using my domain without having to figure out how to login to some legacy company profile.