M1Max to Remote Computers

CR15P0 · January 2022

Confirmed, 15.26.4 not a fix.

kavaa · January 2022

Same here, still not working as it should!

taenzerme · January 2022

Can confirm that the Parallels Windows workaround indeed works. But this is not acceptable.

This was reported on December 10th, almost 1,5 months ago.

TeamViewer has been completely unusable on all of our M1 Max devices since then.

I would expect TeamViewer to have tested their product on the new Macbooks right away after release or - beeing the dominant player in the remote support tools market - getting test devices from Apple early on before the release.

We're on a paid premium plan and it's not like TeamViewer is cheap compared to other tools. At least a beta fix could be expected after such a long period.

CR15P0 · January 2022

Have stumbled across an issue in that the Windows copy disconnects me after five minutes and I can't find where to deactivate my Mac license to move it over (not that I should have to!). Knowing the Windows fix why haven't TeamViewer issued temporary licenses for those of us with issues so that we can work in Windows while we await the fix?

If you're not going to be that generous can you at least explain how I can move my license over asap please?

Thanks in advance.

JeanK · January 2022

Hello @CR15P0,

Your license is not linked to a specific operating system, but only to your TeamViewer account.

If you want to use your license on Windows, you need to log into your TeamViewer account on a Windows device.

📌Note : If you have a Business license and want to deactivate a device in order to activate it on an other device, please read our Activation management (How to deactivate (remove) device from the Business license) section here:

https://community.teamviewer.com/English/kb/articles/4326-activate-your-business-license#activation-management

If you have any further question regarding your license, you can also contact our customer support directly for individual support.