Is there a way to find out IP address, from which one of computers from my account was online?

GTonyV

Hello.

Recently my laptop was stolen. After that I see that it was online in my teamviewer account yesterday. Can I determine the IP address, from which it was online?

GTonyV

Also, I have a PC with teamviewer. It was online too at the moment when stolen laptop was online. Can I find somewhere in logs any info about IP? Now I see in the log some rows like

[removed per Community Guidelines]

But I think there is no IP address of computers from account in the log.

Do Teamviewer's servers save data about PC's IP's?

If police will ask about this information, is it real to achieve it?

Natascha

Hi @GTonyV

Thank you for your post and welcome to our Community 😊

I am deeply sorry to hear that your laptop was stolen. 😞

We are happy to help in such cases, but we need an official request from your local police.

Have you already complained to the police? If so, I kindly ask you to tell them to send the inquiry to privacy@teamviewer.com.

Please let me know if you have any further questions or need any further assistance.

I am happy to help and wish you a great start into the new week anyway 🍀

Looking forward to your reply.

Best,

Natascha 🙋‍♀️